DISTANCE SALES AGREEMENT

FIRST PART

Purpose, Scope, Basis and Definitions

Aim

ARTICLE 1 –  (1) The purpose of this Regulation is to regulate the implementation procedures and principles regarding distance contracts.

Scope

ARTICLE 2 –  (1) This Regulation applies to distance contracts.

(2) The provisions of this Regulation;

1. a) Financial services,

2. b) Sales made through automatic machines,

3. c) Use of this telephone with telecommunication operators via public telephone,

ç) Services related to betting, drawing, lottery and similar games of chance,

1. d) Formation, transfer or acquisition of immovable property or rights related to these goods,

2. e) Housing rental,

3. f) Package tours,

4. g) Timeshare, timeshare, long-term holiday service and their resale or exchange,

ğ) Taking daily consumption items such as food and beverages to the consumer's residence or workplace within the framework of the seller's regular deliveries,

1. h) Passenger transportation services, without prejudice to the obligation to provide information in subparagraphs (a), (b) and (d) of the first paragraph of Article 5 and the obligations in Articles 18 and 19,

ı) Installation, maintenance and repair of goods,

1. i) Social services to support families and individuals, such as nursing home services, child, elderly or sick care

with  does not apply to the relevant contracts.

Rest

ARTICLE 3 –  (1) This Regulation,  7/11/2013  It has been prepared on the basis of Articles 48 and 84 of the Law on the Protection of the Consumer, dated and numbered 6502.

Definitions

ARTICLE 4 –  (1) In the implementation of this Regulation;

1. a) Digital content: All kinds of data presented in digital form such as computer programs, applications, games, music, video and text,

2. b) Service: The subject of any consumer transaction other than the supply of goods made or promised to be made in return for a fee or benefit,

3. c) Permanent data storage: It ensures that the information sent by the consumer or sent to him is recorded in a way that allows the examination of this information for a reasonable period of time in accordance with its purpose and is copied without changing it, and this information is accessed exactly.  All kinds of tools or media, such as short messages, e-mails, internet, discs, CDs, DVDs, memory cards, etc.,

ç) Law: Law on Consumer Protection No. 6502,

1. d) Goods: The subject of the trade; movable goods, immovable properties for residence or holiday purposes, and software, audio, video and all kinds of similar intangible goods prepared for use in electronic environment,

2. e) Distance contract: Within the framework of a system created for the remote marketing of goods or services, without the simultaneous physical presence of the seller or supplier and the consumer, until and at the time the contract is established between the parties.  Contracts established through the use of remote communication tools, including

3. f) Provider: Also public legal entities  A natural or legal person who provides services to the consumer for commercial or professional purposes, or acts on behalf of or on behalf of the service provider,

4. g) Seller: Also public legal entities  A natural or legal person who offers goods to the consumer for commercial or professional purposes, or acts on behalf of or on behalf of the supplier,

ğ) Consumer: Real or legal person acting for non-commercial or non-professional purposes,

1. h) Means of distance communication: Establishing a contract without physical confrontation such as letter, catalog, telephone, fax, radio, television, e-mail message, short message, internet.  any means or medium that allows,

ı) Ancillary contract: The contract regarding the goods or services provided to the consumer in addition to the goods or services subject to the contract by the seller, supplier or a third party in relation to a distance contract.

expression  it does.

SECOND PART

Prior Information Obligation

Preliminary information

ARTICLE 5 –  (1) The consumer has to be informed by the seller or the supplier, including all of the following issues, before the establishment of the distance contract or accepting any corresponding offer.

1. a) The basic characteristics of the goods or services subject to the contract,

2. b) Name or title of the seller or supplier, MERSIS number, if any,

3. c) It allows the consumer to contact the seller or provider quickly.  The full address, telephone number and similar contact information of the enabler, seller or provider, and, if any, the identity and address of the person acting on behalf of or on behalf of the seller or provider,

ç) Seller or supplier's consumer  their complaints  If there are different contact information than those specified in subparagraph (c), information regarding these,

1. d) All taxes on the goods or services  including the total price, if it cannot be calculated in advance due to its nature, the method of calculation of the price, all transportation, delivery and similar additional costs, if any, and information that additional costs can be paid if these cannot be calculated in advance,

2. e) In cases where the usage fee of the remote communication tool cannot be calculated over the ordinary fee schedule during the establishment of the contract, the additional cost imposed on the consumers,

3. f) Information on payment, delivery, performance, and commitments, if any, and the seller or supplier's resolution methods for complaints,

4. g) In cases where there is a right of withdrawal, information regarding the conditions, duration, procedure of the exercise of this right and the carrier that the seller envisages for the return,

ğ) The full address, fax number or e-mail information to which the withdrawal notification will be made,

1. h) In cases where the right of withdrawal cannot be exercised pursuant to Article 15, information on whether the consumer will not be able to benefit from the right of withdrawal or under which conditions he will lose his right of withdrawal,

ı) Upon the request of the seller or supplier, deposits or other financial guarantees, if any, to be paid or provided by the consumer, and the conditions thereof,

1. i) Technical protection measures, if any, that may affect the functionality of digital contents,

2. j) Information on which hardware or software the digital content can work with, which the seller or provider is known or reasonably expected to know,

3. k) Information that consumers can make their applications regarding the dispute to the Consumer Court or the Consumer Arbitration Committee.

(2) The information specified in the first paragraph is an integral part of the distance contract and this information cannot be changed unless the parties expressly agree otherwise.

(3) If the seller or supplier does not fulfill the obligation to inform about the additional costs in subparagraph (d) of the first paragraph, the consumer is not obliged to meet them.

(4) The total price in subparagraph (d) of the first paragraph must include the total expenses on the basis of each invoicing period, in contracts with an indefinite duration or subscription contracts with a definite duration.

(5) In contracts concluded by auction or auction, information about the auctioneer may be included instead of the information in subparagraphs (b), (c) and (ç) of the first paragraph.

(6) The burden of proof regarding the prior notification rests with the seller or supplier.

Pre-information method

ARTICLE 6 –  (1) The consumer is to be informed in writing by the seller or the provider in a clear, plain and legible manner, with at least twelve font size, in an understandable language, in accordance with the distance communication tool used, on all matters specified in the first paragraph of Article 5, or in a permanent data storage. has to.

(2) In case the distance contract is concluded via the internet, the seller or the provider;

1. a) Without prejudice to the obligation to inform in the first paragraph of Article 5, the information in sub-paragraphs (a), (d), (g) and (h) of the same paragraph as a whole, just before the consumer is under the obligation to pay, must be clearly stated. also show,

2. b) Indicate in a clear and understandable manner whether any shipping restrictions are applied and which means of payment are accepted, at the latest before the consumer places his order.

has to.

(3) In case the distance contract is concluded via voice communication, the seller or the supplier should speak to the consumer in a clear and understandable manner just before placing the order on the issues in subparagraphs (a), (d), (g) and (h) of the first paragraph of Article 5. He is obliged to inform in the relevant environment and to send all of the information in the first paragraph of Article 5 in writing, at the latest, until the delivery of goods or the performance of services.

(4) In case of establishment of a distance contract through an environment in which the information regarding the order is presented in a limited space or time, the seller or the supplier is in line with the clauses (a), (b), (d), (g) and (h) of the first paragraph of Article 5. In such matters, the consumer is obliged to inform the consumer in a clear and understandable manner just before ordering, and to send all the information in the first paragraph of Article 5 in writing until the delivery of the goods or the performance of the service at the latest.

(5) In the contracts for the sales of services, which are established with the methods specified in the third and fourth paragraphs, and which are performed immediately, the consumer is only included in the subparagraphs (a), (b), (d) and (h) of the first paragraph of Article 5, just before placing the order. It is sufficient to be informed about the issues in a clear and understandable way.

Confirmation of preliminary information

ARTICLE 7 –  (1) The seller or the provider, the consumer's 6  th  have to ensure that he/she confirms that he/she has obtained preliminary information through the methods specified in the article, in accordance with the distance communication tool used. Otherwise, the contract is deemed not established.

Other obligations regarding prior notification

ARTICLE 8 –  (1) The seller or the supplier must inform the consumer clearly and comprehensibly that the order placed means a payment obligation, just before the consumer approves the order. Otherwise the consumer is not bound by the order.

(2) If the consumer is called by the seller or supplier for the purpose of establishing a distance contract, at the beginning of each call, the seller or the provider must explain his identity, if he is calling on behalf of or on behalf of someone else, the identity of this person and the commercial purpose of the conversation.

THIRD PART

Use of the Right of Withdrawal and Obligations of the Parties

right of withdrawal

ARTICLE 9 –  (1) The consumer has the right to withdraw from the contract within fourteen days without giving any reason and without paying any penalty.

(2) The term of the right of withdrawal, in contracts related to the performance of service, the day the contract is established; In contracts for the delivery of goods, it starts on the day the consumer or the third party determined by the consumer receives the goods. However, the consumer may use the right of withdrawal within the period from the conclusion of the contract to the delivery of the goods.

(3) In determining the period of the right of withdrawal;

1. a) It is the subject of a single order and separate  In the case of separately delivered goods, the day on which the consumer or the third party determined by the consumer receives the last goods,

2. b) In the case of goods consisting of more than one piece, the day when the consumer or the third party determined by the consumer receives the last piece,

3. c) In contracts where the goods are delivered regularly for a certain period of time, the day on which the consumer or the third party determined by the consumer receives the first goods.

basis  is taken.

(4) Delivery of the goods by the seller to the carrier is not considered as delivery to the consumer.

(5) In contracts where the delivery of goods and the performance of services are made together, the provisions of the right of withdrawal regarding the delivery of goods shall apply.

Incomplete information

ARTICLE 10 –  (1) The seller or the supplier is obliged to prove that the consumer has been informed about the right of withdrawal. If the consumer is not properly informed about the right of withdrawal, he is not bound to use the right of withdrawal for fourteen days. In any case, this period expires one year after the end of the withdrawal period.

(2) In case the necessary notification about the right of withdrawal is made within a one-year period, the fourteen-day right of withdrawal begins to run from the day this notification is duly made.

Use of the right of withdrawal

ARTICLE 11 –  (1) It is sufficient to send the notification regarding the exercise of the right of withdrawal to the seller or supplier in writing or with a permanent data storage, before the right of withdrawal expires.

(2) In the exercise of the right of withdrawal, the consumer,  in the Annex  may use the form in the form or make a clear statement of the decision to withdraw. The seller or the provider may also offer an option on the website so that the consumer can fill out this form or send the withdrawal statement.  In the event that consumers are given the right of withdrawal via the website, the seller or provider must immediately convey to the consumer the confirmation that the withdrawal requests submitted by the consumers have been received.

(3) In sales made through voice communication, the seller or the provider,  in the Annex  The form must be sent to the consumer until the delivery of the goods or the performance of the service at the latest. The consumer can use this form to use the right of withdrawal in such sales, as well as the methods in the second paragraph.

(4) The burden of proof regarding the exercise of the right of withdrawal in this article belongs to the consumer.

Obligations of the seller or supplier

ARTICLE 12 –  (1) The seller or the supplier, within fourteen days from the date of receipt of the notification regarding the use of the consumer's right of withdrawal, including the delivery costs of the goods to the consumer, if any.  including  obliged to refund all collected payments.

(2) The seller or the supplier is obliged to make all the repayments specified in the first paragraph at once, in accordance with the payment instrument used by the consumer and without incurring any cost or obligation to the consumer.

(3) In the exercise of the right of withdrawal, in the event that the goods are sent back through the carrier specified by the seller for the return, the consumer cannot be held responsible for the costs related to the return, within the scope of subparagraph (g) of the first paragraph of Article 5. In the event that the seller does not specify any carrier for the return in the preliminary notification, no compensation can be claimed from the consumer for the return cost. In the event that the carrier specified in the preliminary notification for the return does not have a branch at the location of the consumer, the seller is obliged to ensure that the goods to be returned are received from the consumer without demanding any additional costs.

Obligations of the consumer

ARTICLE 13 –  (1) Unless the seller or the supplier makes an offer to take the goods back, the consumer is obliged to return the goods to the seller or the supplier or the person authorized by him within ten days from the date of the notification regarding the use of the right of withdrawal.

(2) The consumer is not responsible for the changes and deteriorations that occur if he/she uses the goods in accordance with the operation, technical specifications and usage instructions within the withdrawal period.

The effect of the use of the right of withdrawal on ancillary contracts

ARTICLE 14 –  (1) Provided that the provisions of Article 30 of the Law are reserved, ancillary contracts automatically terminate if the consumer exercises his right of withdrawal. In this case, the consumer is not obliged to pay any costs, compensation or penal clauses, except for the cases specified in the second paragraph of Article 13.

(2) The seller or the supplier must immediately notify the third party, who is a party to the subcontract, that the consumer has exercised his right of withdrawal.

Exceptions to the right of withdrawal

ARTICLE 15 –  (1) Unless agreed otherwise by the parties, the consumer cannot exercise his right of withdrawal in the following contracts:

1. a) Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller or supplier.

2. b) Contracts for goods prepared in line with the wishes or personal needs of the consumer.

3. c) Contracts for the delivery of perishable or expired goods.

ç) From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; return health and  hygiene  Contracts for the delivery of unsuitable

1. d) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.

2. e) Contracts for books, digital content and computer consumables offered in material environment, provided that the protective elements such as packaging, tape, seal, package have been opened after the delivery of the goods.

3. f) Contracts for the delivery of periodicals such as newspapers and magazines, excluding those provided under the subscription contract.

4. g) Contracts for accommodation, transportation of goods, car rental, food and beverage supply and the use of leisure time for entertainment or rest, which must be made on a certain date or period.

ğ) Services performed instantly in electronic environment or delivered instantly to the consumer  intangible  contracts for goods.

1. h) Contracts regarding services that are started to be performed with the approval of the consumer, before the expiry of the right of withdrawal.

CHAPTER FOUR

Other Provisions

Performance of the contract and delivery

ARTICLE 16 –  (1) The seller or the supplier is obliged to fulfill his performance within the time he has committed from the date on which the order of the consumer reaches him. In the case of goods sales, this period cannot exceed thirty days in any case.

(2) In case the seller or supplier fails to fulfill his obligation in the first paragraph, the consumer may terminate the contract.

(3) In case of termination of the contract, the seller or the supplier shall deliver all collected payments, including delivery costs, if any, to the consumer within fourteen days from the date on which the notice of termination is received.  It is obliged to pay it back together with the legal interest determined in accordance with Article 1 of the Law on Legal Interest and Default Interest No. 3095 dated 4/12/1984 and return all valuable papers and similar documents, if any, that put the consumer in debt.

(4) The fulfillment of the goods or services subject to the order  has become impossible  In such cases, it is obligatory for the seller or supplier to notify the consumer in writing or with a permanent data store within three days from the date of learning of this situation, and to return all collected payments, including delivery costs, if any, within fourteen days at the latest from the date of notification. The fact that the goods are not in stock is not considered as the impossibility of fulfilling the goods.

Liability for damage

ARTICLE 17 –  (1) The seller is responsible for any losses and damages that occur until the goods are delivered to the consumer or a third party to be determined by the consumer other than the carrier.

(2) In the event that the consumer requests the goods to be sent with a carrier other than the carrier determined by the seller, the seller is not responsible for any loss or damage that may occur after the delivery of the goods to the relevant carrier.

Phone usage fee

ARTICLE 18 –  (1) In the event that a telephone line is allocated by the seller or the provider for the consumers to communicate regarding the established contract, the seller or the provider cannot choose a higher tariff than the usual fare for this line.

Additional payments

ARTICLE 19 –  (1) Prior to the conclusion of the contract, the explicit consent of the consumer must be obtained separately in order to claim any additional costs other than the agreed basic price arising from the contractual obligation.

(2) If the consumer has made a payment due to the fact that the options that give rise to the additional payment obligation are presented automatically without the express consent of the consumer, the seller or the supplier must promptly return these payments.

Retention of information and burden of proof

ARTICLE 20 −  (1) The seller or supplier is obliged to keep the information and document regarding each transaction regarding the right of withdrawal, information, delivery and other obligations regulated under this Regulation for three years.

(2) Within the framework of the system they have established, those who mediate the establishment of a distance contract on behalf of the seller or supplier by using or making available remote communication tools, keep the records of the transactions made with the seller or supplier for three years due to the issues in this Regulation, and, if requested, submit this information to the relevant institution. organizations and consumers.

(3) The seller or the provider electronically delivered to the consumer.  intangible  is obliged to prove that the goods or services rendered are free of defects.

CHAPTER FIVE

Miscellaneous and Final Provisions

Repealed regulation

ARTICLE 21 –  (one)  6/3/2011  The Regulation on Distance Contracts published in the Official Gazette dated 27866 and numbered 27866 has been repealed.

Force

ARTICLE 22 –  (1) This Regulation enters into force three months after its publication.

Executive

ARTICLE 23 –  (1) The provisions of this Regulation are executed by the Minister of Customs and Trade.

ADDITIONAL

SAMPLE WITHDRAWAL FORM

(This form can be filled and filled only when the right to withdraw from the contract is desired.

will be sent.)

-To who:  (This part to be filled in by the seller or supplier will include the name, title, address, if any, fax number and e-mail address of the seller or supplier.)

With this form, I declare that I have exercised my right to withdraw from the contract regarding the sale of the following goods or the provision of services.

-Order date or delivery date:

- Goods or services subject to the right of withdrawal:

- The cost of the goods or services subject to the right of withdrawal:

-Consumer's name and surname:

-Consumer's address:

-Consumer's signature:  (Just  paper  if sent on)

-History: